Refund and Returns Policy

We strive to ensure your complete satisfaction with every purchase of our Bluetooth wireless earphones. However, we understand that there may be instances where you need to return a product. Therefore, we have formulated the following Refund and Returns Policy to facilitate a smooth and hassle-free experience for our valued customers.

1. **Eligibility for Returns**:
– We accept returns for unused and undamaged Bluetooth wireless earphones within 30 days from the date of purchase.
– To be eligible for a return, the item must be in its original packaging and accompanied by the original proof of purchase.

2. **Initiating a Return**:
– To initiate a return, please contact our customer service team at [Contact Email/Phone Number] to obtain a Return Merchandise Authorization (RMA) number.
– Once you have received the RMA number, please securely package the item and include the RMA number on the packaging.

3. **Return Shipping**:
– Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
– We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of the returned item.

4. **Refund Process**:
– Once we receive the returned item and verify its eligibility, we will process your refund within 5 days to the original method of payment.
– Please note that shipping and handling charges are non-refundable, except in cases where the return is due to a manufacturing defect or an error on our part.

5. **Exchanges**:
– If you would like to exchange your Bluetooth wireless earphones for a different model or color, please contact our customer service team to arrange the exchange.
– Exchanges are subject to product availability.

6. **Damaged or Defective Products**:
– In the rare event that you receive a damaged or defective Bluetooth wireless earphone, please contact our customer service team immediately for assistance.
– We will provide instructions for returning the item and offer a replacement or a full refund, including return shipping costs.

7. **Contact Us**:
– If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our customer service team. We are here to assist you.

SoundFreez reserves the right to amend or modify this Refund and Returns Policy at any time without prior notice. Please refer to our website for the most up-to-date policy information.

Thank you for choosing SoundFreez. We appreciate your business and look forward to serving you again in the future.